Terms and Conditions

Website: www.grabaprogram.com
Owner: Akani Maluks Holdings Group
Effective Date: 19/06/2026
Last Updated: 19/06/2026

1. Introduction and Acceptance of Terms

Welcome to Grab A Program, a business directory website owned and operated by Akani Maluks Holdings Group. These Terms and Conditions ("Terms", "Terms of Use") govern your access to and use of the Grab A Program website (www.grabaprogram.com) and any related services, features, content, or applications offered by Grab A Program (collectively, the "Platform").

Please read these Terms carefully before using the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and Akani Maluks Holdings Group.

2. Definitions

3. Company Information

4. Acceptance of Terms

4.1 Binding Agreement

By accessing or using any part of the Platform, you agree to be legally bound by these Terms, our Privacy Policy, and our Cookie Policy. These Terms apply to all Users, including Visitors, registered Users, and Business Users.

4.2 Electronic Communications

By using the Platform, you consent to receive electronic communications from us (e.g., via email or notifications on the Platform). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

4.3 Additional Terms

Certain features or services on the Platform may be subject to additional terms and conditions. By using such features or services, you agree to be bound by those additional terms, which are incorporated into these Terms by reference.

5. Eligibility

5.1 Age Requirement

By using the Platform, you represent and warrant that you are at least 18 years of age; or if you are under 18, you have obtained parental or legal guardian consent to use the Platform, and your parent or guardian agrees to be bound by these Terms on your behalf.

5.2 Legal Capacity

You represent and warrant that you have the legal capacity to enter into binding contracts. If you are using the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

5.3 Compliance

You agree to comply with all applicable laws and regulations in connection with your use of the Platform.

6. Account Registration and Security

6.1 Account Creation

To access certain features of the Platform, including creating a Business Listing, you must register for an Account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration form.

6.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials (username and password), all activities that occur under your Account, and notifying us immediately of any unauthorized use of your Account or any other breach of security.

6.3 Account Information Updates

You agree to update your Account information promptly to keep it accurate, current, and complete. Failure to do so may result in suspension or termination of your Account.

6.4 No Sharing of Accounts

You may not share your Account credentials with any third party or allow any third party to access your Account. You are fully responsible for all activities conducted through your Account.

6.5 Multiple Accounts

You may not create multiple Accounts for the purpose of circumventing these Terms or for any deceptive or abusive purpose.

6.6 Password Security Guidelines

To protect your account and the integrity of the Grab A Program Platform, you agree to adhere to the following password guidelines. You are solely responsible for maintaining the confidentiality and security of your password.

6.6.1 Password Creation Requirements

• Minimum Length: Your password must be at least 8 characters long.
• Character Diversity: It is strongly recommended that your password includes a combination of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special symbols (e.g., !, @, #, $, %, ^, &, *).

6.6.2 Prohibited Password Practices

• Obvious or Guessable Information: Your name, business name, email address, phone number, date of birth, or the business name.
• Common Passwords: Easily guessable sequences like "password", "passw0rd", "admin", "12345678", or "qwerty".
• Recycled Passwords: Using the same password for your Grab A Program account that you use for other non-Grab A Program websites or services.

6.6.3 Your Responsibilities

• Keep it Secret: Never share your password with anyone. Grab A Program staff will never ask you for your password.
• Secure Storage: Not write down your password in a place where it can be easily found by others.
• Regular Updates: Change your password periodically (e.g., every 90 days) and immediately if you suspect it has been compromised.

6.6.4 Breach of Security

If you have reason to believe your password has been lost, stolen, misappropriated, or otherwise compromised, or that someone has attempted to use your account without your consent, you must notify us immediately at malulekeakani0@gmail.com. You must also change your password immediately via your account settings.

7. Business Listings

7.1 Listing Creation

Business Users may create Business Listings on the Platform. When creating a Listing, you agree to provide accurate, truthful, and complete information about your business.

7.2 Listing Approval

We reserve the right to review, approve, reject, or remove any Business Listing at our sole discretion, without prior notice, for any reason, including but not limited to listings that contain false or misleading information, violate any applicable law or regulation, infringe upon third-party rights, are deemed inappropriate, offensive, or harmful, duplicate existing listings, or promote prohibited products or services.

7.3 Listing Content Ownership

You retain all ownership rights to the content you submit for your Business Listing. By submitting content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to host, store, reproduce, modify, adapt, and publish your content on the Platform, use your content for marketing and promotional purposes related to the Platform, and allow other Users to view and interact with your content as permitted by the Platform's functionality.

7.4 Representations and Warranties Regarding Listings

You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish all content in your Business Listing; your Business Listing does not infringe any third-party intellectual property rights, privacy rights, or other legal rights; your Business Listing complies with all applicable laws and regulations; and your Business Listing is not false, misleading, or deceptive.

7.5 Responsibility for Listings

You are solely responsible for all content in your Business Listing. We do not endorse, verify, or guarantee the accuracy of any Business Listing. Users rely on Business Listings at their own risk.

7.6 Reviews and Ratings

Business Users acknowledge that Visitors may leave reviews and ratings for their listings. We do not edit or censor reviews, but we reserve the right to remove reviews that are fraudulent, fake, or incentivized; contain hate speech, harassment, or personal attacks; contain offensive or inappropriate language; violate any applicable law; or are unrelated to the business or its services.

7.7 Paid Listings and Services

If we offer paid listings, featured placements, or other premium services: fees for paid services are non-refundable unless otherwise stated in a separate agreement; we reserve the right to change our fees at any time, with notice to affected Users; payment must be made through the payment methods specified on the Platform; and all fees exclude applicable taxes, which you are responsible for paying.

8. User Conduct and Prohibited Activities

8.1 General Conduct

You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Platform.

8.2 Prohibited Activities

You may not, and may not attempt to:

• Unlawful Use: Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law.
• Harmful Conduct: Harass, abuse, threaten, defraud, or harm another person; stalk or otherwise harass any User; transmit any viruses, worms, defects, Trojan horses, or other malicious code.
• Intellectual Property Infringement: Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property right of any party.
• Unauthorized Access: Attempt to gain unauthorized access to any portion of the Platform, other Accounts, computer systems, or networks connected to the Platform; bypass any measures we may use to prevent or restrict access to the Platform.
• Data Mining: Scrape, spider, crawl, or otherwise collect data from the Platform using automated means without our express written permission.
• Interference: Interfere with or disrupt the Platform or servers or networks connected to the Platform.
• Impersonation: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Commercial Exploitation: Sell, resell, or commercially exploit any portion of the Platform without our express written permission.
• False Information: Provide false, inaccurate, or misleading information on the Platform.
• Spam: Send unsolicited communications, promotions, advertisements, or spam.

9. Intellectual Property Rights

9.1 Ownership of Platform Content

Unless otherwise indicated, the Platform and all Content (excluding User-generated content) is the property of Akani Maluks Holdings Group or its licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

9.2 Trademarks

"Grab A Program," the Grab A Program logo, and any other product or service names, slogans, or logos displayed on the Platform are registered or unregistered trademarks of Akani Maluks Holdings Group. You may not use these marks without our prior written permission.

9.3 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Platform for your personal, non-commercial use, and to download or print portions of the Content for your personal, non-commercial use, provided you retain all copyright and proprietary notices.

9.4 Restrictions

You may not republish, distribute, transmit, or otherwise make available any Content without our prior written consent; modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Platform; or use any Content for commercial purposes without our express written permission.

10. Third-Party Links and Advertisements

10.1 Third-Party Links

The Platform may contain links to third-party websites or resources. We provide these links for your convenience only. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites.

10.2 Third-Party Advertisements

We may display advertisements from third parties on the Platform. Your interactions with these advertisers are solely between you and the third party. We are not responsible for any loss or damage incurred as a result of such interactions.

10.3 No Endorsement

Reference to any third-party products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.

11. Limitation of Liability

11.1 No Liability for Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AKANI MALUKS HOLDINGS GROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE PLATFORM; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; ANY CONTENT OBTAINED FROM THE PLATFORM; OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

11.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF AKANI MALUKS HOLDINGS GROUP FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: THE AMOUNT YOU PAID US, IF ANY, IN THE PAST TWELVE (12) MONTHS FOR SERVICES RELATED TO THE CLAIM; OR ONE THOUSAND RAND (R1,000.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless Akani Maluks Holdings Group, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use of the Platform; your violation of these Terms; your violation of any third-party right, including without limitation any copyright, property, or privacy right; any content you submit, post, or transmit through the Platform; or any claim that your Business Listing caused damage to a third party.

13. Termination and Suspension

13.1 Termination by You

You may terminate your Account at any time by following the instructions on the Platform or by contacting our Information Officer.

13.2 Termination or Suspension by Us

We reserve the right, in our sole discretion and without prior notice, to terminate or suspend your Account, remove or disable access to any Business Listing or other content, or restrict, suspend, or terminate your access to all or any part of the Platform for any reason, including but not limited to breach of these Terms, violation of applicable laws or regulations, conduct that we believe is harmful to other Users, third parties, or our business interests, requests by law enforcement or other government agencies, or extended periods of inactivity.

13.3 Effect of Termination

Upon termination, your right to access and use the Platform will immediately cease; we may delete or archive your Account and any associated content; any fees paid are non-refundable (unless required by applicable law); and provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, and limitations of liability.

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.

14.2 Jurisdiction

Subject to the dispute resolution provisions in Clause 16, you and we irrevocably agree that the courts of South Africa shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

14.3 Regulatory Oversight

Nothing in these Terms limits your right to lodge a complaint with the Information Regulator of South Africa or any other competent regulatory authority in South Africa.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at malulekeakani0@gmail.com to attempt to resolve the dispute informally. Most disputes can be resolved in this manner.

15.2 Negotiation

If the informal resolution attempt is unsuccessful, both parties agree to attempt to resolve the dispute through good-faith negotiations. Either party may initiate negotiations by providing written notice to the other.

15.3 Mediation

If negotiation is unsuccessful, the parties agree to submit the dispute to mediation administered by a recognized mediation service in South Africa. The mediator shall be appointed by agreement of the parties. The costs of mediation shall be shared equally.

15.4 Arbitration

If mediation is unsuccessful, any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration shall be held in Pretoria, South Africa, in English. The decision of the arbitrator shall be final and binding on the parties.

15.5 Small Claims

Notwithstanding the foregoing, either party may bring an individual action in a small claims court in South Africa for disputes within that court's jurisdiction.

15.6 Injunctive Relief

Nothing in this dispute resolution clause shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property infringement, or unauthorized access to the Platform.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) if such failure or delay is caused by a Force Majeure Event. The affected party shall notify the other party promptly of the Force Majeure Event, use reasonable efforts to mitigate the effects of the Force Majeure Event, and resume performance as soon as reasonably possible. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate these Terms upon written notice.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire and exclusive agreement between you and Akani Maluks Holdings Group regarding your use of the Platform and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral.

18. Amendments to These Terms

18.1 Right to Amend

We reserve the right to modify or update these Terms at any time by posting the revised version on the Platform with an updated effective date.

18.2 Notice of Material Changes

If we make material changes to these Terms, we will notify you through the Platform or via email (if you have provided an email address).

18.3 Continued Use

Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. If you do not agree to any of the changes, you must stop using the Platform and close your Account.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remaining provisions shall continue in full force and effect.

20. Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any provision shall be effective unless in writing and signed by the party against whom such waiver is sought to be enforced.

21. Notices

21.1 Notices to You

We may provide notices to you via email to the email address associated with your Account, prominent notice on the Platform, or postal mail to your physical address.

21.2 Notices to Us

All notices to us must be in writing and sent to:

Information Officer:
Akani Maluleke – Chief Executive Officer
Akani Maluks Holdings Group / Grab A Program
Email: malulekeakani0@gmail.com
Physical Address: Unit No. 15 Cordoba Flats, No. 479 Johannes Ramokhaose Street, Arcadia, Pretoria, 0007

Notices will be deemed received: if by email, on the next business day after sending; if by post, 7 days after posting; if by hand delivery, on the day of delivery.

22. Contact Information

If you have any questions, concerns, or comments about these Terms, please contact us:

Information Officer:
Akani Maluleke – Chief Executive Officer
Akani Maluks Holdings Group / Grab A Program
Email: malulekeakani0@gmail.com
Physical Address: Unit No. 15 Cordoba Flats, No. 479 Johannes Ramokhaose Street, Arcadia, Pretoria, 0007
Telephone Number: 066 081 7402