Privacy Policy

1. Introduction

Welcome to Grab A Program. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Akani Maluks Holdings Group, as the responsible party, collects, uses, discloses, and safeguards your personal information when you visit our business directory website, Grab A Program (the "Site").

We process your personal information in compliance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) ("POPIA"). By using our Site, you consent to the collection, use, and processing of your personal information as described in this policy.

2. Who We Are (The Responsible Party)

Your personal information is controlled by Akani Maluks Holdings Group, which owns and operates Grab A Program. In accordance with POPIA, we are designated as the "responsible party" for your personal information.

3. What Personal Information We Collect

We collect personal information to provide and improve our directory services. The types of information we collect depend on how you interact with our Site.

3.1 Information You Voluntarily Provide to Us

You may provide us with personal information when you register on our Site, list your business, fill out a form, subscribe to our newsletter, or contact us. This information may include:

• Contact Details: Name, surname, email address, phone number, and physical address.
• Business Information: Business name, business address, contact details of the business, website URL, and any other information you choose to include in your business listing.
• Account Information: Username and password for your account on our directory.

3.2 Information We Collect Automatically

When you visit our Site, we may automatically collect non-personal identification information, such as:

• Technical Information: Browser name, type of computer or device, operating system, and Internet service provider.
• Usage Data: Your browsing behavior on our Site, including the pages you visit, the time and date of your visit, and the time spent on those pages.
• IP Address: Your Internet Protocol (IP) address, which is considered personal information under POPIA.

3.3 Information from Third Parties

We may receive information about you from third parties if you use a linked service (like social media login) to access our Site. We may also collect publicly available information about businesses to enhance our directory, ensuring we do so in a manner consistent with POPIA.

4. How We Use Your Information (Purpose of Processing)

We will only use your personal information for the specific purpose for which it was collected, as required by POPIA. These purposes include:

• To list your business: To display your business information in our directory as requested.
• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
• To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To administer a contest, promotion, survey, or other Site feature.
• To send periodic emails: We may use the email address to send you information and updates pertaining to your listing, occasional company news, updates, or related service information. You can withdraw this consent at any time.
• To process payments: If we offer paid listings or advertising, we will use the information you provide to process those transactions. We do not store sensitive payment details (like credit card numbers) on our own servers.

5. Legal Basis for Processing

Under POPIA, we process your personal information on the following legal bases:

• Consent: Where you have freely given specific, informed, and unambiguous consent for us to process your information (e.g., for marketing emails).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party (e.g., to manage your business listing).
• Legal Obligation: Where processing is necessary to comply with a legal obligation imposed on us by law.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these are not overridden by your rights to privacy.

6. Disclosure of Your Information (Sharing)

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal information with our business partners and advertisers. We may share your information with:

• Service Providers (Operators): We engage trusted third-party companies and individuals to facilitate our Site or provide services on our behalf (e.g., website hosting, payment processing, email delivery, analytics). These parties are contractually obligated to process your data only as instructed by us and to comply with POPIA.
• Business Transfers: If Akani Maluks Holdings Group or Grab A Program is involved in a merger, acquisition, or asset sale, your personal information may be transferred.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of South Africa. Where we transfer your personal information to countries that do not provide an adequate level of protection under POPIA, we will take reasonable steps to ensure that the recipient agrees to uphold the principles of POPIA through contractual or other legally binding measures.

8. Security of Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our Site. This includes the use of Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Data Subject Rights Under POPIA

As a data subject, you have specific rights regarding your personal information. You have the right to:

• Be Informed: To be notified that your personal information is being collected (as detailed in this policy).
• Access: To request a copy of the personal information we hold about you (Section 23 of POPIA).
• Rectification: To request the correction or update of inaccurate or incomplete personal information.
• Erasure (Deletion): To request the deletion or destruction of your personal information where we are no longer legally required to retain it.
• Objection: To object to the processing of your personal information on reasonable grounds, including processing for direct marketing purposes (Section 11(3) of POPIA).
• Withdraw Consent: To withdraw your consent at any time where processing is based on consent.
• Lodge a Complaint: To lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact our Information Officer using the details in Section 2. We may request specific information from you to confirm your identity before processing your request.

10. Retention of Personal Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we will destroy or de-identify the information so that it cannot be linked back to you.

11. Cookies and Similar Technologies

Our Site may use "cookies" to enhance user experience. A cookie is a small file placed on your hard drive for record-keeping purposes and sometimes to track information about you.

Because cookies can collect personal information, we are required to obtain your consent before placing non-essential cookies on your device. When you first visit our Site, a cookie banner will appear, asking you to consent to the use of cookies. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may use both session cookies (which expire once you close your web browser) and persistent cookies for the following purposes:

• Essential Cookies: To enable core site functionality, such as user login and account management.
• Performance and Analytics Cookies: To understand how visitors interact with our Site by collecting information anonymously.
• Functionality Cookies: To remember choices you make (such as language preference) to provide a more personalized experience.
• Advertising/Targeting Cookies: To deliver advertisements more relevant to you and your interests.

You can manage your cookie preferences through your browser settings at any time.

12. Third-Party Websites

Our Site may contain links to other websites, plugins, and applications, including advertisements, that are not operated by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every site you visit.

13. Children's Privacy

Protecting the privacy of the very young is especially important. Our Site is not structured to attract anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

14. Changes to This Privacy Policy

Akani Maluks Holdings Group has the discretion to update this privacy policy at any time to reflect changes in our practices or relevant laws. When we do, we will revise the updated date at the top of this page and may also choose to notify you via email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

15. Complaints and Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, your dealings with this site, or wish to exercise your data rights, please contact us at:

Information Officer
Akani Maluks Holdings Group / Grab A Program
Email: malulekeakani0@gmail.com
Phone: 066 081 7402

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa):

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za/